 Many eCommerce companies calculate Customer Lifetime Value (CLV) as the sum of all historical purchases for each customer. However, CLV, by definition, is a forward-looking statement. By simply considering historical purchases, the underlying assumption is that the customer will not make any further purchases. There has been significant statistical research into creating reliable probabilistic models to calculate Residual Customer Value (RLV) i.e. the dollars your customers are yet to spend.
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